Something about me
I have a long experience in Service Desk and I am a 360-degree specialist on everything related to IT support.
It started as a simple teenage hobby and then became my job.
Already during my studies, thanks to several internships, I was introduced to the working world. Initially I started as external consultant at Milano Statale University, continuing later as employee to different big companies in Milan.
In my view, the so-called IT department (ICT for completeness), is the catalyst for any company that wants to succeed in the digitalization century. Optimizing IT service means making more efficient the work of all departments employees who work for the success of the company.
A correct workflows design in the Service Desk area, enables the provision of fast and quality technical support and avoids unnecessary costs.
Clear and transparent communication, simplification of procedures and constant improvement. These are three fundamental aspects of the way I work to provide excellent technical support.
Today, building on my experience, I decided to test myself as a freelancer by offering my professional skills also to small businesses, professionals and individuals at very affordable rates making the IT service accessible to all.
My skills
Technical skills
Soft skills
Active Directory objects management
Microsoft 365 account management
Microsoft shared mailbox management
Hardware repairs
MacOS and Windows
problem solving
Smartphone Android and iOS
support
Device management by MDM platforms
IT Asset Management
IT Service Management
User workplace support
Strong interpersonal relationship skills
Propensity for teamwork
Ability to work independendly
Ability to work under stress and critical situations
Excellent organisational skills and priority management
Excellent ability to work in complex environments
Language skills
Understanding: B2
Speaking: B2
Writing: B2
Native speaker
Understanding: B2
Speaking: B2
Writing: A1
Understanding: A2
Speaking: A2
Writing: A1
