About me
What started as a teenage passion for technology gradually evolved into a solid, well-rounded career. Already during my studies I took my first steps into the professional world through internships, before going on to collaborate with the University of Milan and work as an employee at several large companies in the Lombard capital.
Over the years I have developed skills that cover the entire ICT ecosystem: from Service Desk management and user support, to the design and administration of network infrastructures — including LAN/WAN configuration, Windows Server environments, Active Directory and Microsoft Entra ID, Office 365, and virtualisation systems. A comprehensive perspective that allows me to operate at both the operational and infrastructural level.
Dionis Bibaj
My approach is built on three principles: clear communication with clients and colleagues at every level and across every context, process simplification to reduce inefficiencies and costs, and continuous improvement as a daily working method. A well-structured ICT department is not a cost centre — it is a productivity multiplier for the entire organisation.
Today I make this experience available independently to large companies, SMEs, professionals and private individuals: concrete solutions, fast response times, and a quality-to-investment ratio designed for those who want professional support without the overhead of an in-house ICT specialist.
My skills
Technical skills
Soft skills
ICT Service Desk;
Asset Management;
Service Management;
Mobile Device Management (MDM);
Active Directory & Entra ID;
Microsoft 365;
threat management;
hardware repairs;
problem solving
MacOS & Windows;problem solving smartphone
Android & iOS;MS Power Platforms
(Power Automate & Power Apps);networking ;
Linux server (base).
Strong interpersonal skills;
ability to work both independently and as part of a team;
ability to deal with critical situations;
excellent organizational and priority management skills;
excellent ability to work in complex environments.
Language skills
Native speaker
